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NHS Shared Business Services

Location:
Hemel Hempstead
Established in
2005
Employees
988
Website
             

About us

We make life easier for NHS staff, patients and suppliers by reimagining shared corporate services for the digital age. Co-created with, and for the people that use them, our back- and middle-office shared solutions work together to deliver unparalleled, demonstrable resilience and value for money. Solutions that resolve both the frustrating inefficiencies and the big challenges. Solutions delivered to the very highest governance standards. Future-proofed solutions, informed by big data, and powered by cutting-edge machine learning and automation technologies. From creating an ecosystem of Finance, HR and Procurement services, available on demand via a single point of access, to developing solutions that optimise the patient journey from first appointment to discharge, our focus is on improving and streamlining the user experience of our NHS partners.

We're contributing to local, regional and national NHS success, and its transformation to meet the needs of the 21st century.

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Awards

UK's Best Workplaces for Women 2022
Large (251-1,000 employees)
Rank 56
UK's Best Workplaces 2021
Large (251-1,000 employees)
Rank 39
81%
I can be myself around here.

94%
People here are treated fairly regardless of their sexual orientation.

82%
I am treated as a full member here regardless of my position.

88%
My manager/supervisor is someone I trust.

85%
When you join the organisation, you are made to feel welcome.

92%
People here are treated fairly regardless of their race or ethnic origin.

What defines us

Our people are immensely proud to be part of the NHS family and extremely passionate about making a difference to NHS organisations right across the country. As our greatest asset we invest significantly in their professional development, promoting job satisfaction and ensuring we continue to have highly-skilled teams that deliver high-quality services. Our dedicated teams are committed to service excellence and provide business critical services that help NHS organisations run smoothly. Respect, Customer Focus, Teamwork, Excellence and Innovation are values that are embedded across the organisation to promote high standards in all our day-to-day interactions and operations.

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What inspires us

Our vision is to help the NHS save money and enhance quality, so it can improve health, innovate to save lives and deliver better outcomes with care and compassion. This inspires us to continually invest in corporate services on behalf of the NHS, developing new digital solutions and automation technologies that deliver faster and more accurate ways of working, alongside an enhanced, more intuitive user experience. By supporting the digital transformation of the NHS in this way, we can help save an ever-increasing amount of time and money for the frontline. And it’s this that inspires our people to continually strive for more. Personal Assistant Julie Watson explains: “I’m proud to be part of the team that has won a number of industry awards this year for our work on automation and the service we’ve provided to the NHS during the pandemic. I just love the commitment, focus and energy of the people I work with every day.” 

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At a glance

Age of employees

Years with company



Gender ratio

full-time / part-time



Word from the top

"We are incredibly proud to yet again be acknowledged as a Great Place to Work©. Our work - partnering with NHS organisations all over the country to improve efficiency, generate cost savings and transform corporate services – has never been more important. Our people share the same spirit of service and dedication that characterises the rest of the NHS, and I am proud that we are able to support our colleagues as they deliver world-class care on the NHS frontline."

Erika Bannerman
Managing Director
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0870 608 8780
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