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Secure Trust Bank Group

Established in

About us

We’re an established, well-funded and capitalised UK retail bank. We look after savings and lend money to individuals and businesses. Lending operations focus on Business Finance via Commercial Finance and Real Estate Finance and Consumer Finance via Motor Finance and Retail Finance.

Our vision is to be the most trusted specialist lender in the UK. Our purpose is to help more consumers and businesses fulfil their ambitions.

Our values are: Customer focused; Performance driven; Future orientated; Teamwork; Ownership; Risk aware

Our strategy is to:

Grow: generate growth and attractive returns in specialist segments; exploit digital capabilities to build scale and drive cost efficiency

Sustain: create sustainable value through market expertise and deep customer knowledge; utilise strong credit discipline, capital allocation and risk management capabilities

Care: help customers with simple, clear and compelling products; deliver consistently excellent customer care and swift outcomes

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What employees say

I am personally very proud to work here. We’ve raised the bar amongst colleagues. Everybody strives to be the best because at the end of the day we want to be the best bank in Britain.

IT Service Desk Administrator
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When you join the organisation, you are made to feel welcome.

This is a friendly place to work.

People here are treated fairly regardless of their race or ethnic origin.

My manager/supervisor treats me with respect.

Management is honest and ethical in its business practices.

People care about each other here.

What defines us

Our internal and external identity is linked through our Grow, Sustain and Love strategy and our six core values which permeate all aspects of our organisation and are brought to life through our culture. We have worked hard to ensure that everyone across our Group, and our external partners understand our values and culture and are focused on delivering our mission to provide straightforward, transparent banking.

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What inspires us

Our vision is to build the best bank in Britain and this is driven by our Grow, Sustain and Love strategy and our six core values. These underpin our culture and are reinforced by our people initiatives, processes and working practices. It’s this clear and consistent focus on what we are collectively trying to achieve that inspires colleagues to both ‘walk the walk’ and ‘talk the talk’ so that they become true ambassadors for our organisation.

Our ability to have a positive effect on social and community issues is an extension of our customer centric culture. Employees are encouraged to make a positive contribution through a number of community focused schemes, and our Charity Committees empower colleagues from different business areas to drive forward a wide range of successful charitable activities, backed by a pound for pound matching scheme. 

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At a glance

Age of employees

Years with company

Gender ratio

full-time / part-time

Word from the top

Businesses don’t achieve success, people do. So, the quality of the employee experience is absolutely key to our ongoing success story. We work hard to maintain and promote a culture which has colleague and customer centric attitudes at its heart, rewards innovative and inspiring behaviours and sets work expectations around staff being trustworthy, compliant and safe. We also want to have fun and enjoy each other’s company at work. 

We believe that by creating an environment in which colleagues clearly understand how they can contribute to the success of our business and are fairly rewarded for their achievements, we generate high staff motivation, as well as attracting new talent to our Group of businesses.

David McCreadie
Chief Executive Officer
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Career and jobs

Application tips

Here at Secure Trust Bank Group we are a diverse business with offices in Cardiff, London, Manchester, Reading, Leeds, Birmingham and Solihull.

We have a variety of field based, customer facing and support roles. In all of these we are looking for people with a passion for customer service, the drive and determination to make a difference, to live our company values and be a positive member of our team.

We offer a full induction and development programmes, including the opportunity to study for a wide range of external qualifications. In addition, we offer a competitive pay and benefits package and superb recognition schemes for those that truly go the extra mile.

Our great workplace

We’re open and honest about what we do and we take security and our regulatory responsibilities seriously. We’re trustworthy and sensible. But that doesn’t mean we lack flair or ideas, enthusiasm or creativity. Far from it – we respect individuality and we hire great people who enable us to continually improve what we do and how we do it.

We’re inspired by people who lead by example. People who are honest, open, friendly, energetic and passionate. We also believe that we have a responsibility to help our people be their best and reward them for a job well done.

Katie Drumm
Resourcing Manager

Tel: 0121 251 7378
0870 608 8780
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