Flight Centre Travel Group

Sector
Travel Management
Location:
New Malden
Established in
1982
Employees
1926
             
About us

After starting with one shop in Sydney in 1982, Flight Centre Travel Group has become an £11 billion business and one of the world’s largest travel agency groups.  

We have company owned operations in 23 countries and a corporate travel management network that spans more than 90 countries. We employ more than 19,000 people globally across a total of 2,800 businesses. For more information about our global business, visit our global website.  

We opened in the UK in 1995, with our first leisure business in Putney and have grown substantially since, with 83 stores in the UK. We have an extensive corporate network spanning three brands, FCM Travel Solutions, Corporate Traveller and FCBT.  In fact our corporate space accounts for 75% of our total business in the UK.  As part of Europe we have 1,950 employees across 10 countries including the UK, Ireland, Denmark, Finland, France, Germany, The Netherlands, Norway, Sweden and Switzerland.  

We aim to become the world's most exciting and profitable travel retailer, personally delivering amazing travel experiences to our people, our customers and our partners. 

What employees say

Flight Centre really is just a wonderful place to work! Working as a manager of a team means that my role is always exciting, challenging, fun and fulfilling.

Every day I have the pleasure of sending people all around the world and hearing about their incredible experiences. Knowing that you have played a role in making someone’s travel dreams come true is a great feeling.

I love working for an organisation that recognises the value and impact of its employees. We are made up of an incredibly diverse community at Flight Centre and I’m extremely proud to be a Flightie!

Lucy Rosa
Manager, Flight Centre New Row store
98 %
I'm proud to tell others I work here.

95 %
We have special and unique benefits here.

97 %
There is a "family" or "team" feeling here.

93 %
Management is approachable, easy to talk with.

99 %
This organisation manages its impact upon society responsibly.

92 %
I would recommend working here to others.

What defines us

OUR VISION

To become the world's most exciting and profitable travel retailer, personally delivering amazing travel experiences to our people, our customers and our partners.

OUR PURPOSE

'To open up the world for those who want to see'.

At the very core of our operations is a passion and drive to share the love of travel and to open up the world for those who want to see.

OUR CORE VALUES

Egalitarianism – Everyone has the same opportunities, rights and privileges. Self important people don’t fit in.

Irreverence – We take our business seriously but not ourselves. We respect our customers, our partners and each other.

Ownership – We take full responsibility for our business and treat it as our own.

PHILOSOPHIES

We have 10 philosophies that define our company values and business model

What inspires us

Customer focus: we aim to deliver an amazing experience for all our customers. Our Trustpilot score is 9.7 out of 10 across over 18,000 reviews
Corporate Social Responsibility: this year we now have implemented our Brighter Futures CSR impact programme, which covers four pillars Flight Centre Foundation, FCTG Worldwise Our Responsible Travel Charter, FCTG People, Environmental Sustainability
Brightness of Future: we provide a clear pathway for learning and development to help you grow in skills and further your career, from the moment you join. Promotion from within is always our first choice
Work & Life Balance: we have our own internal department Healthwise, which is dedicated to promoting health and wellbeing in the workplace. A recent Healthwise initiative was the introduction of 'Active Hour', allowing all employees to take an hour within the working week to exercise. We also offer personal financial education services through our Moneywise department and a flexible, motivating work environment to facilitate equilibrium in your life
Rewards & Recognition: we regularly celebrate employee contributions, from all-expense paid social events, uncapped earnings (in sales roles) and a coveted spot at our Global Gathering in a secret international destination
Travel Benefits: employees can look forward to receiving personal assistance via our dedicated travel booking team, Travelwise, with highly discounted trips, familiarisations and a chance to show off to your friends
Apprenticeship: we have a Travel Consultant Apprenticeship Standard Level 3 training and certification in place 

At a glance

Age of employees

Years with company



Gender ratio

Fulltime / Parttime



Word from the top

Flight Centre Travel Group is an amazing company with dedicated and enthusiastic employees. Our company is our people and our people are what make us so successful. Flight Centre Travel Group employees live and breathe our philosophies and we ensure our customer’s needs are placed at the heart of our business.

Our structure is simple, lean, flat and transparent, with accessible leaders. This is just one way in which our organisation is different. We invest in our employees and are a champion of diversity and ensure that everything we do reflects this. We believe in equal rights and privileges and continuously work towards creating a wholly inclusive organisation.

Will Leonelli
Peopleworks Leader (HR Director)

Career and jobs

Application tips

Here’s how to make a great first impression with your application and CV. Follow our 7 tips for crafting a great application.

1. Keep it simple. Be clear, concise and professional. Ensure the document is well formatted with no spelling mistakes.

2. Brief is best. Make sure your resume is no more than 2 pages. Bullet points are a great way to highlight your skills and achievements. In your employment history, start with your most recent job.

3. Sell yourself. Your responses need to highlight how your experience and skills are relevant to the role you’re applying for. Focus on what you have achieved in past roles, including targets met or exceeded, money or time saved, processes improved or revenue generated.

4. Be honest. Be truthful about your skills and experience.

5. Be yourself. Remember to include your extra-curricular, volunteering and community activities. They show that you are a well-rounded individual with diverse interests, who can manage your time effectively.

6. Get rid of unnecessary stuff. There’s no need to include your age, marital status, religion, nationality or a photo either.

7. Up to date. Make sure your contact information is current and up-to-date.

Our great workplace

Simply put, we're looking for fun and friendly humans with a:

  • Passion for travel
  • Career driven mindset
  • Motivation for helping people
  • Hardworking ethos
  • High persistence
  • Target driven focus

Contact
Tia Jones
Recruitment Manager

Email: applications@flightcentre.co.uk

Follow Flight Centre Travel Group

Media

GPTW-Excellence-in-Wellbeing-Nov-2018-Nov-2019.jpg
(jpg | 843 KB)
0203 883 1240
© Great Place To Work® Institute. All Rights Reserved.
made with by CIC