Admiral Group

Sector

Financial Services & Insurance

Employees

7470

Website

https://www.admiralgroup.co.uk

About us

We are one of the UK’s biggest insurance companies and officially one of the nation’s very best companies to work for.

We’re a passionate, profitable and fast-growing financial services company with operations in seven countries. We employ over 10,000 diverse employees, who are at the heart of what we do. We have grown from a small start-up and have retained our entrepreneurial mentality and thirst for innovation by continuously launching new brands and products in the UK and overseas.

In the UK, Admiral provides motor, home and travel insurance, loans, and various other financial services to over 6 million customers. Our approach has been driven by customer service and innovation, as well as being fuelled by the hard work and the collective capabilities of our talented workforce. We haven’t rested on our laurels either; we have continued to identify challenges our customers face and delivered solutions that have kept us ahead of the game.

Our culture is a major part of our success. It has four pillars: Communication, Equality, Reward & Recognition and Fun. These core principles work together to create an environment where people look forward to coming to work and where they give that little bit extra when they're here. We truly believe happy staff equal happy customers.

Excellence in Wellbeing 2020

What employees say

'It’s the people I work with that make Admiral a great place to work. You spend a lot of time in work so the reality is, you end up spending more time in work than in your own house. If you haven’t got lovely people around you in work then you’re spending 60-70% of your life in an unhappy situation. The people we have working here really do make it a great place to be, it has a family feel to it and coming into work doesn’t feel like work, because you’re coming in to also see friends.

Kay

New Business

96 %

When you join the organisation, you are made to feel welcome.

96 %

This is a friendly place to work.

94 %

People celebrate special events around here.

90 %

People care about each other here.

90 %

There is a "family" or "team" feeling here.

88 %

I would recommend working here to others.

What defines us

Our philosophy at Admiral is people who like what they do, do it better, so we go out of our way to ensure coming to work here is enjoyable. This is not found in a programme or policy, but instead written on many of our office walls round the world, talked about in meetings and regularly spoken about to encourage and inspire each other. It's not just a phrase we like to use (although we do); the belief of these words is engrained in every aspect of our culture.

Our CEO David Stevens talks to all new starters about our culture and presents them with a piece of a jigsaw puzzle. This is to remind people that to complete the picture you need all the parts and each part is as important as the next. People who have been with Admiral for many years still have their jigsaw piece.

Our primary concern is whether our employees enjoy the job that they're doing and get on with the people they work with, because we believe this produces a happy, productive and thriving environment for our business.

We are proud to offer an open and honest culture where every member of staff is treated as an equal, achievement is rewarded and recognised and most of all, coming to work is enjoyable. We believe that everyone with an interest in the success of the company is a stakeholder - this includes staff, customers, the local community, investors and suppliers.

What inspires us

Our Customers

Customers are essential to our future and providing an excellent service to them is paramount. We employ several initiatives to measure the quality of our customer service and review these daily to challenge departments to make continuous improvements.

Our People

People who like what they do, do it better! Our simple philosophy runs throughout the Admiral Group and ensures our employees are happy, stay with us, and in turn give their best both to the company and to our customers. Our working culture is made up of four pillars: Communication, Equality, Reward & Recognition, and Fun.

Our Community

Our local communities are very important to us and we play a positive role in them through charitable giving and sponsorships. We aim to contribute to our communities and support events likely to appeal to our employees. These philanthropic efforts reflect our culture of vibrancy and fun and raise our profile as a good employer.

Our Environment

We are committed to reducing our environmental impact to help safeguard our communities and create a pleasant atmosphere for our staff members. We actively encourage our staff members to participate in recycling and energy programs to reduce our environmental impact.

Action highlights

When Admiral was set up, one of the aims was to create a company that offered its staff a good work-life balance. Over twenty-five years later and that’s still true. It’s important to ensure people have a work environment that promotes wellbeing and gives them a good work life balance.

Highlights include:

• Free shares for all employees

• Admiral staff Inspire Choir

• Fresh fruit every day at all our sites

• Yoga and free weekly mindfulness sessions

• Thousands of tickets to sponsored events

Word from the top

Admiral is a very successful business in so many ways. Yes, it's worth £5 billion on the stock market, but it's also a great place for people to work. Staff enjoy working here.

These are not two separate observations - we believe that when you make a company a great place to work, you go a long way to making it a commercial success as well. These two elements of our business and deeply intertwined.

Driven by a desire to be the best, we love what we do, and we are continually striving for new ideas and new ways of working. I'm so proud of all our wonderful staff for making Admiral such a great place to work.

David Stevens

Admiral Group CEO

Career and jobs

Application tips

You don’t need any specific qualifications to join the contact centre teams at Admiral. If you are self-motivated, polite, friendly, responsible and hard-working then you already have the core skills and attributes that we value. We provide training for all other skills you’ll need to be successful in your role.

It’s just as important that you like us as much as we like you, so as part of the recruitment process you’ll get the opportunity to come in the office, where we’ll tell you a bit more about the company, you can sit in with the department you are applying to join and get the opportunity to ask any questions you have.

Click here to see our current job vacancies.

Our great workplace

We value ambition, eagerness, inquisitiveness and a desire to learn. To have a successful career in Admiral, we consider the potential of a candidate over any previous experience in a similar role.

Click here to learn more about working at Admiral.

Contact

Admiral Recruitment team

Tel: 0800 1181619
Email: workwithus@admiralgroup.co.uk

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