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    Direct Affinity CX

    Direct Affinity CX

    Updated November 2024.

    About Direct Affinity CX

    Company Overview
    A trusted partner to the automotive industry, Direct Affinity CX delivers contact centre services to UK OEMs, AM100 dealers, large used dealers and major auto service retailers. Utilising a combination of high-quality customer contact alongside our proprietary AI technology platform, we power better, more productive contact relationships on behalf of our clients. It enables us to target more accurately, and focus resources and budgets on audiences and messages with the highest potential. Our main services include: Outbound call sales drives, aftersales campaigns, converting missed sales opportunities into incremental sales, enquiry qualification, Customer Satisfaction Index issue identification, and bespoke customer journeys.
    Company Size 49 UK-based Employees
    (Small)
    INDUSTRY Professional Services
    CONNECT
    Direct Affinity CX Head Office
    Cheshire
    North West England, United Kingdom

    Employee Demographics

    Tenure
    • <2 years - 69%
    • 2-5 years - 10%
    • 6-10 years - 10%
    • 11-15 years - 10%

    Company Culture at Direct Affinity CX

    The employee experience below at Direct Affinity CX, compared to a typical company.

    96% of employees at Direct Affinity CX say it is a great place to work*, compared to 54% of employees at a typical UK based company.
    Direct Affinity CX
    96%
    Typical Company
    54%
    *Responses to the statement “Taking everything into account, I would say this is a great place to work.” vs. a typical UK company.

    100%

    People here are treated fairly regardless of their sex.

    100%

    People here are treated fairly regardless of their sexual orientation.

    98%

    I am given the resources and equipment to do my job.

    98%

    This is a physically safe place to work.

    98%

    People here are treated fairly regardless of their race.

    Working at Direct Affinity CX

    Direct Affinity CX's call centre operation in Tenerife, Spain.
    Direct Affinity CX's call centre operation in Tenerife, Spain.
    Direct Affinity CX's call centre operation in Tenerife, Spain.
    Direct Affinity CX CTO, Paul Flood (blue), alongside Direct Affinity CX CEO, Phil Williams (green).
    Employees at Direct Affinity CX's HQ in Runcorn, North West England.
    Employees at Direct Affinity CX's HQ in Runcorn, North West England.

    Best Workplaces Lists

    Great Place To Work® is proud to recognise Direct Affinity CX on the following Best Workplaces Lists.

    Interested in a career at Direct Affinity CX, or just want to know more?

    To discover what sets Direct Affinity CX apart and explore relevant career opportunities, take a look at their website.

    Visit Their Website

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