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DHL Express UK

Established in

About us

DHL Express transports urgent documents and goods reliably and on time from door-to-door in more than 220 countries and territories, operating the most comprehensive global express network. DHL Express is also one of the largest air carriers worldwide

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UK's Best Workplaces 2021
Super Large (1,000+ employees)
Rank 4

What employees say

"Our people care about each other and typify the ‘we are all in it together’ mentality, always stepping up individually or collectively when needed.” Barry Young, Regional Field Operations Director - London

"DHL consists of long-serving employees with a wealth of knowledge and experience, always willing to help each other. Camaraderie is at the heart of what we do, and what we do best." Hester Walters, Area Sales Manager - Birmingham 

"One reason why DHL is a great place to work is progression. All of the managers here started off as couriers or processors and have moved up through the ranks to our current positions and we see those same opportunities for all of our staff to develop themselves into the managers of the future." Brian Stacey, Service Centre Manager - Reading 

“DHL is a great place to work as employees feel valued, not just like a number despite being a large corporate company.” Barry Tyson-Gooden, Operations Manager - London North West

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This is a physically safe place to work.

When I look at what we accomplish, I feel a sense of pride.

People here are treated fairly regardless of their sexual orientation.

When you join the organisation, you are made to feel welcome.

Taking everything into account, I would say this is a great place to work.

I'm proud to tell others I work here.

What defines us

It really is all about our people. Being empowered to do the right thing for our customers and our teams, having a passion for what we do, and supporting each other to achieve our 'Best Day Every Day'. 

There are great opportunities for career progression, and those who develop their career with us stay for an average of almost 20 years. The Certified International Specialist programme equips our people with the knowledge they need for their role, whilst programmes such as our Leadership Academy develop our future managers. 

Giving back is often a team activity with charitable initiatives running across the business, from fund-raising through to beach cleaning! 

COVID may have changed the way we're working, with operational teams socially distanced and our office staff home-working, but in additional to the usual Zoom get-togethers, we've also found creative ways to have some fun! Euro Party saw many of our talented colleagues from across Europe live stream DJ sets on a Friday afternoon!

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What inspires us

All our employees are part of a bonus or commission scheme, as we want everyone to share in the company's growth and success. With access to benefits such as an enhanced pension scheme, health cash plan and discounts at well-known retailers, there are a great range of benefits on offer.

We celebrate and reward our employees in many ways. From 'Appreciation Week' to 'I Love IT' day and 'Customer Service Week,' thanking our teams for the great work they do is a part of our culture.

DHL employee events are legendary! Kingdom Cup & Euro Cup are our football and cheerleading competitions, with a festival feel. We also love cycling, netball and many other sporting events. Ambassadors of the Road gives our driving employees the opportunity to showcase their skills, and Big Day Out lets every employee enjoy a day out at a UK attraction with their family.

The Festive Season is marked with a choice of hamper for all employees, plus this year a Festive Hoodie was also on offer!

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At a glance

Age of employees

Years with company

Gender ratio

full-time / part-time

Action highlights

We work hard to foster a culture where outstanding performers are rewarded and recognized:

• Peer to Peer recognition programme’ called Extra Mile – Employees nominated by their peers receive awards. Recipients of Extra Mile can then progress to be ‘Employee of the Quarter’ and ultimately ‘Employee of the Year’.

• Long Service Awards - We value employees that are loyal and dedicated to DHL and from 5 years onwards we celebrate with a range of awards.

There are a number of programmes and resources for employees to look after their wellbeing at DHL Express UK including:

• Health & Wellbeing communities online - 4000 employees across Europe share tips on a H&W Facebook page, and over 1000 log their runs together on Strava!

• Yoga, Meditation & Mindfulness - RAM Yoga is a company run by a DHL employee and offer free yoga, meditation and mindfulness classes at the Southern Hub Head office and online classes for employees working from home.

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Word from the top

Globally DHL Express has been a certified Great Place to Work for several years, but our UK organisation was polled for the first time in April 2020 - just as the first national lockdown was imposed to control the spread of Covid-19. 

At that time DHL's people were tackling unprecedented challenges. Our Operations team were helping keep the country running, transporting vital and urgent shipments all around the UK. Meanwhile 500 Customer Service advisors were leaving our call centre at East Midlands Airport to work from home for the first time, with our IT specialists working around the clock to source additional equipment and bandwidth. Colleagues in every area of the business were adapting to a totally different world. Not the ideal time to carry out the survey! 

Even at this most trying time, I'm honoured to say that 94% of our people agreed that DHL is a great place to work. This recognition is for them, and the incredible 'As One' team spirit they displayed in 2020.

Caroline Andrews
Vice President of HR, UK & Ireland
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Career and jobs

Application tips

For candidates wishing to apply for opportunities at DHL Express, our Careers website offers guidance, hints and tips on how to make a stand out application. It also includes an FAQ section on the Application to ensure that candidates are as informed as possible about DHL as an organization: - how to start your career within DHL

Our great workplace

Our Career website also provides a detailed summary of the recruitment process so individuals know and understand what they can expect from the interview process: - how to start your career within DHL

Search for current vacancies here:

Donna Breadmore
Recruitment and Talent Business Partner

Tel: 07793180622
0203 883 1240
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