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Rackspace Ltd

Hyde Park Hayes
Established in

About us

At Rackspace, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience™. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Learn more at 

Although Rackspace’s overall strategy is led from Texas, our EMEA operations benefit from a dedicated leadership team who develop localised strategies. Our workforce spans over 6,000 employees globally, with over 1,000 located in the UK. 

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What employees say

Rackspace offers so much. There's training, development, automation and a wide range of customers to work with. Everything is different every day. There's a real sense of togetherness with everyone I've worked with, and I'm excited by the future. If you compare Rackspace to other companies that offer a similar service, there is so much opportunity here, it's unreal. I get to work with the most talented, driven and genuinely engaged people, and I'm keen to see this continue. We're undergoing a few changes, but we're all excited about the future.

Paul G
Technical Support Team Lead, Cardiff
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When you join the organisation, you are made to feel welcome.

My manager/supervisor and I have open and honest conversations about work.

This is a friendly place to work.

People care about each other here.

I can be myself around here.

People celebrate special events around here.

What defines us

Rackspace is a technology services company accelerating the value of the cloud for customers.

We meet customers wherever they are and get them where you need to go, helping them realise the power of digital transformation without the complexity and expense of managing it.

We deliver unbiased expertise through our comprehensive portfolio of managed services — across applications, data, security and infrastructure on the world’s leading cloud platforms — with proven results.

And we wrap all our services in Fanatical Experience™: the proactive, results-obsessed approach to serving customers that has driven us for two decades.

Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how you need it.

What began as the idea of three Trinity University classmates has now become a global company with business customers in over 150 countries. While our headquarters remain in San Antonio, we employ more than 6,000 Rackers on four continents, most of them expert engineers who spend their days innovating and supporting the foundation of our business.

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What inspires us

Our inspiration is derived from the amazing things our customers do – from powering cities to feeding millions. But we are also inspired by each other. We’re proud to recognise just a few of the many programs our Rackers commit their time and talent to every day including:

POWER – Power is a Racker volunteer group with the mission to create an inclusive community where women thrive and drive greatness at Rackspace. As a group, Power unites, supports and grows individuals in a trusted environment.

STEM – We are heavily involved in the STEM work placement initiative. We’ve partnered with Buckinghamshire University Technical College (Bucks UTC) to help educate 15-18-year old’s in an IT focused curriculum by providing work placements for students through their final year of schooling.

Rack Gives Back – Our global charity programme ensures we give back to the community in a tangible manner. It’s run by Rackers to make a difference. Staff can make requests to support causes of their choice. There is a Rack Gives Back Board made up of Rackers who plan company-wide activities.

To maximise the impact of the programme, we provide each UK based Racker with 100 hours of paid time to spend volunteering or fundraising each year, and often provide corporate contributions to cover any entry fees or associated costs.

These are just a few of the things our Rackers are passionate about.

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At a glance

Age of employees

Years with company

Gender ratio

full-time / part-time

Word from the top

At Rackspace we take pride in our culture which fundamentally celebrates Rackers’ individual strengths and is underpinned by Fanatical Experience™ - our promise that we will always go above and beyond for our staff and customers.

Being positioned in the Great Places to Work list for the 16th year demonstrates that our underlining ethos of balancing fun and performance is driving fantastic results.

We’re continuing our commitment to make Rackspace the best technology services company in the world and this brilliant recognition by Great Places to Work helps us to strengthen this position.

Martin Blackburn
EMEA Managing Director
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Career and jobs

Application tips

We call ourselves Rackers. That's not a title or a label—it’s an attitude and reflection of who we are, what we do, and most importantly, how we do it. There are certain characteristics that we look for which derive from our Core Values, whether you’re starting out in your career, or a new Managing Director. We use our interview process to determine a candidate’s ability to deliver Fanatical experiences for our customers, which includes;

• Excellence in delivering results;

• Customer-driven solutions;

• Expertise in our field;

• Agility to meet their needs;

• Compassion at the heart of what we do 

Our great workplace

We give back, we develop, we reward, and we include.

28,305 Hours were volunteered by our Rackers globally last year. At the core of every Racker is a drive to leave the world better than they found it and give back to communities. Rackers in the UK can leverage 100 hours of paid volunteer time off for any cause, and our Rack Gives Back programme creates opportunities for Rackers to give their time and talent to others.

5,181 Certifications are held by Rackers globally. Our internal learning department, Rackspace University®, provides training and development to Rackers – from Partner Cloud certifications to effective leadership training – their goal is to help Rackers grow.

Since inception, 350+ Rackers recognised globally with the highest award in our company – the Racker to the Core award. These Rackers have been celebrated for their outstanding commitment to our Fanatical Experience™ and for living our Core Values.  

As well as the characteristics that we actively look for, we want Rackers to come as they are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Racker Resource Groups (RRGs) led by Rackers and sponsored by our Executives, enable an inclusive workplace and drive initiatives such as Rackspace’s Mental Health Awareness Week,  and celebration of International Women’s Day and Pride.

Caroline Galvin
Director, Talent Acquisition

Tel: +442087344505
0870 608 8780
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