Centor Insurance and Risk Management

Sector

Financial Services & Insurance

Location:

London

Established in

1998

Employees

Website

www.centor.co.uk

About us

For over 20 years, Centor has been providing bespoke insurance programmes for its clients, ranging from discerning individuals to multinational corporations.

We pride ourselves on our detailed understanding of the insurance market so we are superbly positioned to deliver prompt, innovative and cost effective solutions. A key dimension of the all-round service we offer is our focus on understanding the requirements of our clients which enables us to advise on risk management and prevention.

We know that to provide the finest levels of professional service, each of our employees must possess the right skills to deliver the high standards our clients expect. This is why we focus on developing the skills and careers of every individual at Centor.

We have a clear focus on client satisfaction and realise the importance of providing consistently exceptional service to our clients. It is no coincidence that 98% of our clients renew with us each year.

Awards

UK's Best Workplaces 2019 - Small (20-50 employees)

Rank 3

UK's Best Workplaces 2018 - Small category (20-49 employees)

Rank 6

What employees say

It is genuinely a great place to work. Staff want to do a good job, everyone gets on well and everyone shows care and respect for others. What more can you ask for?

100 %

I'm proud to tell others I work here.

100 %

There is a "family" or "team" feeling here.

100 %

I believe my organisation is highly regarded by its clients/customers.

100 %

I feel good about the ways we contribute to the community.

100 %

I understand how my job contributes to achieving organisational objectives.

100 %

Taking everything into account, I would say this is a great place to work.

What defines us

Centor is a meritocracy. We reward hard work and staff achievements with praise, financial rewards and gestures of recognition. Showing company appreciation is pivotal in motivating and inspiring staff to be successful. We are very proud of our people and therefore our successes are shared as a company.

We recognise our team’s achievements internally by way of our Reward and Recognition Strategy. This can be through giving a simple “well done and thank you” to an award for innovation, citizenship or new business.

We believe we have created a real sense of family, loyalty and pride within our company. We also recognise that people have their own family lives and commitments so have adapted a series of flexible working practices and policies to support our employees and their work/life balance.

What inspires us

Centor is passionate about running a profitable business but we are just as passionate about our mission to be a socially responsible business.

We have always taken a very broad view of who our stakeholders are. Being a good corporate citizen is an essential part of how Centor does business. We have strong and longstanding links with charities large and small. We care passionately about them and we have a continuing commitment to helping and supporting them whenever and however we can.

Our corporate social responsibility strategy starts at home – with our staff and managers and the way we run our business.

Our commitment to our employees and to wider society is part of our fundamental business philosophy.

We live and breathe our CSR principles in everything we do.

At a glance

Age of employees

Years with company

Gender ratio

Fulltime / Parttime

Action highlights

Personal growth is a key element of our business strategy. This year, we have been awarded Platinum status for Investors in People which only 2% of companies manage to achieve.

We want to ensure that all of our employees have equal opportunities to develop themselves both personally and professionally whilst they are at Centor. We pay for all training, examinations and memberships and encourage people to think outside the box when considering Learning and Development.

Our business strategy also highlights our key focus on our people and our clients and we work to this strategy day to day. We believe we have created a business formula that has longevity and will provide our clients with the best possible service, products and risk management plans possible. Our ethos is loving our clients to death!

Word from the top

‘I am proud that we have been involved for so many years in the Best Workplace™ award, a widely recognised and hugely respected standard, and that we achieved Master status in this our tenth year of being recognised. The external impact of our Best Workplace™ status is vast – it demonstrates to our clients and colleagues in the insurance Industry exactly what Centor stand for. It is our people which are such a key component of our brand and business ethos. By attracting and retaining great people, people who care, we are able to deliver truly exceptional customer service.’

Neil Walton

CEO

Career and jobs

Application tips

Centor has an established Recruitment and Induction Programme. As part of this programme, we recruit not only on the basis of technical competence and ability to do the job but also on core values and behaviours that match those of our company. These are the core values and behaviours that we will recruit and develop:

• Care about our clients and colleagues in equal measure.

• Be committed until the job is done.

• Want to learn, develop, improve and grow as a professional to be the best you can be.

• Be a team player and be able to understand our corporate objectives.

• Have a volunteering mind-set and 'can and will' philosophy.

• Want to take responsibility.

• Learn from mistakes.

• Think first, then ask.

• Be devoted to their job and be enthusiastic.

• Want to make a difference.

• Want to enjoy coming to work.

• Crave and applaud success.

• Adhere to the Centor way of doing things.

• Recognise that our customers are our sole purpose for being. Love them to death.

• Use empathy to connect effectively.

• Not be afraid to volunteer fresh ideas and challenge what they are doing if they think there is a better way.

• Be honest and open with bad news.

• Smile a lot.

Our great workplace

We offer an excellent benefits package for all employees which includes healthcare cover, long term sickness cover and subsidised gym membership. We encourage people to keep healthy and provide quiet study and eating space for everyone. For working parents, we offer maternity benefits as well as flexible working hours to suit their childcare needs. Every employee is able to benefit from a flexible early start/finish system.

Every year all employees are encouraged to take part in charity fundraising events. Employees are asked to volunteer to organise the events and to encourage others to participate.

Contact

Chloe Woodhead, Assoc CIPD

HR Manager

Tel: 0207 330 8721
Email: clw@centor.co.uk