Teleperformance

Location:

Bristol

Established in

1978

Website

https://www.ww.teleperformance.com

About us

Teleperformance is the global leader in advanced experience management for customers and citizens around the world. Focused on delivering exceptional business services, we provide an integrated, OneOffice approach through: customer experience management, back-office services, and business process optimization. This end-to-end solution portfolio helps companies achieve business efficiencies and improve customer loyalty by balancing high-tech solutions with a high-touch, human centric approach. Globally, over 420,000 employees serve more than 170 markets and speak 265 language and dialects, but share a common commitment for achieving excellence. We innovate using agile, intelligent technologies, the industry’s highest security standards, and socially responsible business practices.

Certified™ Companies

What employees say

I've been at TP UK & SA for just over 2 years and can say it is by far "The Best Workplace" I have worked for. Everyday I am blown away by the openness, transparency, unwavering kindness, support and engagement our teams and leaders provide to each other. People do come first, with lots of opportunities to learn, develop and have fun. #proudtobeTP

Lisa Dolan

VP of Employee Engagement & Communications

98%

This is a friendly place to work.

98%

People here are treated fairly regardless of their race or ethnic origin.

96%

Management is competent at running the business.

96%

People care about each other here.

98%

This is a physically safe place to work.

90%

Management shows appreciation for good work and extra effort.

At a glance

Age of employees

Years with company

Gender ratio

full-time / part-time

Action highlights

By increasing our focus on our staff and realised that to have a high performing business we needed to go back to basics, starting with our people.

Through our various "voice of the employee" channels, we have focused on doing the right thing with the Great Place To Work and Best Workplaces certifications being that ‘seal of approval’ from employees, that TP UK are doing a good job.

Focusing on the health and wellbeing of staff has been critical to the cultural shift we have have seen for the better. We wanted to have a workplace environment where people could thrive, where their physical and mental health was a priority and be a fun place to work.

Over the last 12 months we have designed & implemented a plethora of programmes designed to deliver just that, from focusing on the physical, mental and emotional wellness of our staff. After all they are, and always will be our biggest asset!

Word from the top

To be placed 25 in the super large category in the UK is an outstanding achievement. Making the top 100 would have been amazing, but this is beyond our highest expectations and makes us hugely proud, that our people feel this way about our organisation.

Two-way communication is critical for our business, so we have introduced various channels & initiatives to support this, including Town Halls with myself and Executive Team, wellbeing forums, team engagement groups and much, much more. With Town Halls for example, we have only one rule: speak freely and ask any questions. We wanted the 'voice of the employee' not just to be a one-time thing, but something that was continuous and ongoing, which would be able to evolve as we move forward and the business grows.

Supporting the mental health of our people has been massively important, especially during the pandemic. We’ve invested time and money into providing training, mental health first aider support, tools and support to staff 24/7.

Gary Slade

CEO TP UK & SA

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Teleperformance

About us

Awards

UK's Best Workplaces™ for Wellbeing 2022 Super Large

UK's Best Workplaces 2022 Super Large (1,000+ employees)

UK's Best Workplaces for Women 2022 Super Large (1,000+ employees)

UK's Best Workplaces 2021 Super Large (1,000+ employees)

UK's Best Workplaces for Women 2021 Super Large