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BROWSE CERTIFIED COMPANIES
Certification Badge Apr 2026

Imperial London Family of Hotels

Updated April 2026.

About Imperial London Family of Hotels

Company Overview
At Imperial London Hotels, people make the place. For almost 200 years, our family‑owned business has been part of London’s story, driven by a purpose to deliver London authentic experiences and memorable stays for our guests and our people who create them. With people at the heart, we nurture potential through practical development, coaching and mentoring. Our values guide how we care for one another, collaborate across teams and take pride in our service and legacy. Rooted in the energy of London, our purpose extends into the community we’re part of, shaped by diverse stories and shared care. We build a culture where everyone can belong and thrive.
Company Size 899 UK-based Employees
(Large)
INDUSTRY Hospitality
CONNECT
Imperial London Family of Hotels Head Office
London, London
London, United Kingdom

Employee Demographics

Tenure
  • <2 years - 43%
  • 2-5 years - 50%
  • 6-10 years - 2%
  • 11-15 years - 1%
  • 16-20 years - 1%
  • Over 20 years - 2%

Company Culture at Imperial London Family of Hotels

The employee experience below at Imperial London Family of Hotels, compared to a typical company.

85% of employees at Imperial London Family of Hotels say it is a great place to work*, compared to 54% of employees at a typical UK based company.
Imperial London Family of Hotels
85%
Typical Company
54%
*Responses to the statement “Taking everything into account, I would say this is a great place to work.” vs. a typical UK company.

93%

When you join the company, you are made to feel welcome.

92%

This is a physically safe place to work.

91%

People here are treated fairly regardless of their sexual orientation.

89%

People celebrate special events around here.

89%

People here are treated fairly regardless of their gender.

Working at Imperial London Family of Hotels

Celebrating our long-standing team members at Gala Awards
ILH team walks for Wellbeing in support of Hospitality Action
London Hospitality Festival – ILH team winning Football Tournament
Welcoming our new joiners warmly
Reception team at Royal National Hotel
Culture Festival during Happiness Week
ILH Leadership Conference

Getting the list of awards....

Best Workplaces Lists

Great Place To Work® is proud to recognise Imperial London Family of Hotels on the following Best Workplaces Lists.

Interested in a career at Imperial London Family of Hotels, or just want to know more?

To discover what sets Imperial London Family of Hotels apart and explore relevant career opportunities, take a look at their website.

Visit Their Website

How to earn Great Place To Work Certification

Watch this pre-recorded 5-minute webinar to learn the process for earning Great Place To Work Certification™

Certification Webinar