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    Proinsight Mystery Shopping

    Proinsight Mystery Shopping

    Updated November 2025.

    About Proinsight Mystery Shopping

    Company Overview
    We deliver exceptional mystery shopping for our clients to take them straight to the heart of their customers’ service experience. We help them transform customer experience, using our Insights gained through mystery shopping.
    Company Size 23 UK-based Employees
    (Small)
    INDUSTRY Professional Services
    CONNECT
    Proinsight Mystery Shopping Head Office

    London, United Kingdom

    Employee Demographics

    Tenure
    • <2 years - 39%
    • 2-5 years - 35%
    • 6-10 years - 13%
    • 11-15 years - 9%
    • Over 20 years - 4%

    Company Culture at Proinsight Mystery Shopping

    The employee experience below at Proinsight Mystery Shopping, compared to a typical company.

    70% of employees at Proinsight Mystery Shopping say it is a great place to work*, compared to 54% of employees at a typical UK based company.
    Proinsight Mystery Shopping
    70%
    Typical Company
    54%
    *Responses to the statement “Taking everything into account, I would say this is a great place to work.” vs. a typical UK company.

    100%

    This is a physically safe place to work.

    100%

    People here are treated fairly regardless of their race.

    100%

    People here are treated fairly regardless of their gender.

    100%

    People here are treated fairly regardless of their sexual orientation.

    96%

    I can ask management any reasonable question and get a straight answer.

    Working at Proinsight Mystery Shopping

    David, Chloe and Debs at Elevate conference sponsored by Proinsight. Having fun with the branded sunglasses!
    David presenting at a Conference, explaining customer experience
    Company Day October 2025 where we launched our new Company Values
    Chloe and Robert networking
    Company Day July 2025 where we had fun playing Rounders in two teams!
    David and Jill at the Mystery Shopping Professionals Association Conference of which we are an Elite Member.
    Doughnut day in our London office

    Getting the list of awards....

    Best Workplaces Lists

    Great Place To Work® is proud to recognise Proinsight Mystery Shopping on the following Best Workplaces Lists.

    Interested in a career at Proinsight Mystery Shopping, or just want to know more?

    To discover what sets Proinsight Mystery Shopping apart and explore relevant career opportunities, take a look at their website.

    Visit Their Website

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