Retail Active

Retail Active is a leading Customer Experience Measurement Agency, specialising in delivering tailored programmes across more than 60 countries worldwide. Our comprehensive services include both qualitative and quantitative solutions such as mystery shopping, brand standards auditing, and customer satisfaction surveys. We pride ourselves on our ability to measure customer satisfaction at every touchpoint of the customer journey, ensuring insights are gathered both online and in physical retail environments. By analysing customer interactions at every stage, we help businesses enhance their performance, build stronger customer relationships, and exceed expectations. Retail Active empowers brands with actionable insights to optimise customer experiences globally.