Retail Active

Retail Active measures brand standards and customer experience on behalf of brands in retail, hospitality, automotive and housebuilding. We provide auditing and mystery shopping solutions that deliver assurance for our clients of compliance in store and online to brand and contractual standards. Our audits enable us to compare the experience brands want to deliver versus reality through identifying gaps and sharing ideas and recommendations which grow sales, drive loyalty and consistently improve the customer experience. From single market projects to multi market programmes we are trusted by global brands delivering audits in 80+ countries driving measurable growth for our clients.