McCarthy Stone is the UK’s leading developer and manager of retirement communities. The Group buys land and then builds, sells and manages high-quality retirement developments. It has built and sold more than 58,000 properties across more than 1,300 retirement developments since 1977 and is renowned for its focus on the needs of those in later life. All developments built since 2010 are managed by the company’s in-house management services team, providing peace of mind that it will look after customers and their properties over the long term. This is a key part of how McCarthy Stone seeks to support and champion the role, wellbeing and happiness of its customers.
This commitment to quality and customer service continues to be recognised by residents. In March 2021, the Group received the full five-star rating for customer satisfaction from the Home Builders Federation for the sixteenth consecutive year – making it the only UK developer, of any size or type, to achieve this accolade.