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Teleperformance UK

Sector
Professional Services
Location:
Bristol
Established in
1978
Employees
9200
             

About us

Teleperformance is the worldwide leader in outsourced multichannel customer experience management with over 300,000 interaction experts speaking 265 languages and dialects across 80 countries, serving 170+ markets.

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Awards

UK's Best Workplaces 2021
Super Large (1,000+ employees)
Rank 26
UK's Best Workplaces for Women 2021
Super Large
Rank 22
Great Place to Work-Certified™ Organisations

What employees say

I've been at TP UK & SA for just over 2 years and can say it is by far "The Best Workplace" I have worked for.  Everyday I am blown away by the openness, transparency, unwavering kindness, support and engagement our teams and leaders provide to each other. People do come first, with lots of opportunities to learn, develop and have fun.  #proudtobeTP

Lisa Dolan
VP of Employee Engagement & Communications
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98%
This is a friendly place to work.

98%
People here are treated fairly regardless of their race or ethnic origin.

96%
Management is competent at running the business.

96%
People care about each other here.

98%
This is a physically safe place to work.

90%
Management shows appreciation for good work and extra effort.

At a glance

Age of employees

Years with company



Gender ratio

full-time / part-time



Action highlights


By increasing our focus on our staff and realised that to have a high performing business we needed to go back to basics, starting with our people. 

Through our various "voice of the employee" channels, we have focused on doing the right thing with the Great Place To Work and Best Workplaces certifications being that ‘seal of approval’ from employees,  that TP UK are doing a good job. 

Focusing on the health and wellbeing of staff has been critical to the cultural shift we have have seen for the better. We wanted to have a workplace environment where people could thrive, where their physical and mental health was a priority and be a fun place to work. 

Over the last 12 months we have designed & implemented a plethora of programmes designed to deliver just that, from focusing on the physical, mental and emotional wellness of our staff. After all they are, and always will be our biggest asset!

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Word from the top

To be placed 25 in the super large category in the UK is an outstanding achievement. Making the top 100 would have been amazing, but this is beyond our highest expectations and makes us hugely proud, that our people feel this way about our organisation.

Two-way communication is critical for our business, so we have introduced various channels & initiatives to support this, including Town Halls with myself and Executive Team, wellbeing forums, team engagement groups and much, much more. With Town Halls for example, we have only one rule: speak freely and ask any questions. We wanted the 'voice of the employee' not just to be a one-time thing, but something that was continuous and ongoing, which would be able to evolve as we move forward and the business grows. 

Supporting the mental health of our people has been massively important, especially during the pandemic. We’ve invested time and money into providing training, mental health first aider support, tools and support to staff 24/7. 

Gary Slade
CEO TP UK & SA
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0203 883 1240
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