IronmongeryDirect Limited

Sector

Retail

Location:

Basildon

Established in

1969

Employees

179

Website

https://www.ironmongerydirect.co.uk

About us

We’ve been in the business of supplying architectural ironmongery to tradespeople for over 50 years, including builders, joiners, and maintenance companies, to name a few. We started out as a traditional ironmongery shop, but today we deliver thousands of parcels every week to tradespeople all over the UK, taking orders over the phone and through our website.

With over 18,000 top quality products in stock for next day delivery, we are well known in the industry and position ourselves as “masters of our trade”. We have various service offerings which support this including:

UK's biggest range
Free next-day delivery
Award winning customer service
Free, no quibble returns
Minimum 5-year guarantee on all our ironmongery products
Lowest Trade prices

We use our brand and our core offerings to differentiate ourselves. But our brand is much more than this; it is how we speak, how we conduct ourselves, how we relate to our customers, internally and externally and secure their loyalty. We communicate our brand in two ways: visually and personally. It’s the entire experience that customers have with us from the time they first learn about us. Our continued success if a direct result of our passion for delivering an outstanding service that adapts to meet our customers' needs, choice, and convenience.

Awards

UK's Best Workplaces 2020 - Medium (51-250 employees)

Rank 59

95 %

People celebrate special events around here.

94 %

People here are treated fairly regardless of their sexual orientation.

93 %

This is a friendly place to work.

93 %

People here are treated fairly regardless of their disability.

92 %

When you join the organisation, you are made to feel welcome.

91 %

I can be myself around here.

What defines us

At IronmongeryDirect we believe that the customer, team members and suppliers should be at the heart of everything we do. This is our WOW philosophy. And our business growth and successes are built on these three pillars.

We know that by WOWing our suppliers, team members and the customer, the result will be business growth. That is why we focus on building strong relationships with our suppliers, investing in our team and offering the best customer service to WOW our customers. By balancing our focus on each of the pillars we know that IronmongeryDirect will continue to grow.

But what is WOW? We translate this into ‘do it for your Mum [WOW upside down is MOM]. If our staff are unsure of the WOW mentality when dealing with our customers (both internal and external) think of the “MOM analogy.” If it was your mom on the end of the phone, or in your office with a problem what level of service would you offer? It would be the best. If something went wrong, you’d go the extra mile to personally accept responsibility, successfully resolve the issue and leave your MOM (and therefore the customer and colleagues) feeling WOWed. That is our culture and expectation of our employees.

What inspires us

We pride ourselves on the wide array of benefits and rewards that we offer to our staff who we deem to be our most important asset. This includes:

- 25 days annual leave

- Investment of 40 hours of development and training per year, per staff member

- Subsidised Private Healthcare for employees and their families

- Annual bonus payable to all Team Members irrespective of position

- Monthly WOW awards for those that go above and beyond, including treats and monetary rewards

- Staff suggestion scheme – with rewards available for all suggestions implemented

- Staff discount on our products

- Opportunities for career progression and promotion into other areas of the business

- Long service awards

- Opportunity to take 2 volunteer days per year, fully paid for by the Company

- 3 main social events each year which are paid for in full by the Company- Christmas Party, Summer BBQ and annual awards ceremony, the WOWscars

- Additional social and team building activities throughout the year organised by our WOW Forum

- Free bacon sandwiches (vegetarian options also available) for all when we achieve record weeks in sales

And many more...!

At a glance

Age of employees

Years with company

Gender ratio

Fulltime / Parttime

Action highlights

One of the many HR initiatives in IronmongeryDirect is our Learning Week. We have one week every 3 months dedicated to our employee's learning new skills.

We have sessions led by our own people, including Directors, Managers and our staff on topics like finance, IT skills and what activities we undertake to produce our catalogues.

All staff are encouraged to attend as many sessions as they can and ones that covers areas they are unfamiliar with. This not only allows for confidence building on our presenters, but our staff learning more about the roles and activities in the business so they continue to WOW! Every session they attend goes towards achieving the Company standard of 40 hours of learning each year.

Word from the top

IronmongeryDirect is dedicated to continuously creating a healthy workplace culture where our employees feel trusted, valued and loyal to achieving organisational goals.

We are committed to driving our business performance through our biggest asset: our people, and we believe that the value and pride our employees place on working for us is ultimately reflected in our customer experience.

Every staff member goes above and beyond to ensure that our staff and customers are WOWed everyday by our actions and words; this is then reflected with feedback through many different channels and is continuously repeated. This is what makes us so different and our staff proud to work for us.

Every year we have our staff awards and we publicly announce those staff member who have regularly Wowed and gone above an beyond to a another level.

Lea Stevens

Head of HR & Communication

Career and jobs

Application tips

Working for IronmongeryDirect is not just a job, but a career!

At IronmongeryDirect we believe that the customer, team member and suppliers should be at the heart of everything we do. This is our WOW philosophy. The philosophy and the culture it creates, influences our expectations, our behaviours and what we promise; whether it’s dealing with colleagues or how we interact with customers, our behaviour is always aligned with the values of WOW.

We interview not only for the role, but also our persona, our employee values, our family and WOW culture, so that you want to join us rather than just another company.

We look at how you have gone the extra mile to help customers and colleagues, how you can adapt to new situations and how you show sincerity in everything that you do.

Our great workplace

We offer an extensive induction into our business where the focus is on your development. We commit to every employee receiving a minimum of 40 hours of development every year and give you the tools to be able to grow personally and professionally.

We also have good benefits whilst working for IronmongeryDirect including:

attractive remuneration
above average bonus plans
minimum of 25 days holiday (which increases with tenure)
private medical insurance
pension (which increases with tenure)
commitment to effective home/work life balance
lots of company social events
Award winning culture
Long service recognition
Bacon sandwich on record sales week for all (vegetarian and vegan options are available)