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IronmongeryDirect Limited

Location:
Basildon
Established in
1969
Employees
214
             

About us

We’ve been in the business of supplying architectural ironmongery to tradespeople for over 50 years, including builders, joiners, and maintenance companies, to name a few. We started out as a traditional ironmongery shop, but today we’re trusted to deliver thousands of orders every week to tradespeople all over the UK, taking orders mainly by phone and through our website.

With over 18,000 top quality products in stock for next day delivery, we are trusted to deliver what our customers need, when they need it and are rated excellent on Trustpilot. We have various service offerings which support this including:

• UK's biggest range of ironmongery

• Free next-day delivery

• Award-winning customer service

• Free, no quibble returns

• Minimum 5-year guarantee on all ironmongery products

• Competitive trade prices

Our continued success is a direct result of our passion for delivering an outstanding service that adapts to meet our customers' needs, choice, and convenience.

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Awards

90%
I am given the resources and equipment to do my job.

91%
People here are treated fairly regardless of their sexual orientation.

90%
People here are treated fairly regardless of their race or ethnic origin.

88%
When you join the organisation, you are made to feel welcome.

88%
People celebrate special events around here.

85%
Management is approachable, easy to talk with.

What defines us

At IronmongeryDirect we believe that customers, staff and suppliers should be at the heart of everything we do. This is our WOW philosophy. And our business growth and successes are built on these three pillars.

We know that by WOWing our suppliers, team members and the customer, the result will be business growth. That is why we focus on building strong relationships with our suppliers, investing in our team and offering the best customer service to WOW our customers. By balancing our focus on each of the pillars we know that IronmongeryDirect will continue to grow.

 

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What inspires us

We pride ourselves on the wide array of benefits and rewards that we offer to employees who we deem to be our most important asset. This includes:

 

  • 25 days annual leave plus public Bank Holidays
  • Annual investment of 40 hours development & training per employee and opportunities for career progression
  • Subsidised Private Healthcare for employees and their families
  • Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and access to the NHS-approved Thrive wellbeing app
  • Annual company performance bonus payable to all Team Members irrespective of position
  • Monthly WOW awards for those that go above and beyond
  • Staff suggestion scheme with associated rewards
  • Staff discount on our products
  • Long service awards
  • Two paid volunteer days per year
  • Team building & social events each year including a Christmas Party, Summer BBQ and annual black tie awards ceremony

 

 

 

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At a glance

Age of employees

Years with company



Gender ratio

full-time / part-time



Action highlights


One of the many HR initiatives in IronmongeryDirect is our Learning Week, dedicated to our employees learning new skills.

We have learning sessions led by our own people, where staff are invited to learn more about each department, or topics of interest, to increase their understanding of the company as a whole or upskill in certain areas

All staff are encouraged to attend as many sessions as they can and ones that cover areas they are unfamiliar with. This not only allows for confidence building, but our staff learn more about the roles and activities in the business so they continue to WOW! Every session they attend goes towards achieving the company standard of 40 hours of learning each year.

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Word from the top

IronmongeryDirect is dedicated to continuously creating a healthy workplace culture where our employees feel trusted, valued and are loyal to achieving organisational goals.

We are committed to driving our business performance through our biggest asset: our people, and we believe that the value and pride our employees place on working for us is ultimately reflected in our customer experience.

Every staff member goes above and beyond to ensure that our staff and customers are WOWed everyday by our actions and words; this is then reflected with feedback through many different channels and is continuously repeated. This is what makes us so different and our staff proud to work here.

Jenna Wadman
Head of HR & Communication
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Career and jobs

Application tips

Working for IronmongeryDirect is not just a job, but a career! 

At IronmongeryDirect we believe that the customer, team member and suppliers should be at the heart of everything we do. This is our WOW philosophy. The philosophy and the culture it creates, influences our expectations, our behaviours and what we promise; whether it’s dealing with colleagues or how we interact with customers, our behaviour is always aligned with the values of WOW.

We interview not only for the role, but also our persona, our employee values, our family and WOW culture, so that you want to join us rather than just another company.

We look at how you have gone the extra mile to help customers and colleagues, how you can adapt to new situations and how you show sincerity in everything that you do.

Our great workplace

We offer an extensive induction into our business where the focus is on your development.  We commit to every employee receiving a minimum of 40 hours of development every year and give you the tools to be able to grow personally and professionally.

We also have good benefits whilst working for IronmongeryDirect including:

  • attractive remuneration
  • above average bonus plans
  • minimum of 25 days holiday (which increases with tenure)
  • private medical insurance
  • pension (which increases with tenure)
  • commitment to effective home/work life balance
  • lots of company social events
  • Award winning culture
  • Long service recognition
Contact
Jenna Wadman
Head of HR & Communication

Tel: 01268723090
Email: Jenna.Wadman@ironmongerydirect.com
0870 608 8780
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