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L&Q

Sector
Non-profit and Charity Organisations
Location:
Stratford
Employees
3011
             

About us

At L&Q we believe passionately that people's health, security and happiness depend on where they live.

We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

We create better places to live by delivering high quality homes, neighbourhoods and housing services that people can afford.

With nearly 60 years’ experience, we have what it takes to do things right and provide long-term support to our communities where they need it.

As a regulated charitable housing association, all the money we make is reinvested into new and existing homes, creating successful communities and providing services for our residents. This makes us one of the UK’s most successful independent social businesses.


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Awards

What employees say

There’s lots of opportunity for progression and it has been extremely rewarding working for L&Q. L&Q provide great flexibility and I have a good work-life balance. The most important thing for me is the support I get, even as a Manager. I never leave the office feeling overwhelmed. Everyone works hard, and we ensure the customer comes first while working with great people.

Lauren
Property Team Manager IMR
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86%
When you join the organisation, you are made to feel welcome.

86%
I understand how my job contributes to achieving organisational objectives.

84%
My manager/supervisor and I have open and honest conversations about work.

79%
I feel I make a difference here.

80%
I feel good about the ways we contribute to the community.

77%
I want to work here for a long time.

What defines us

As we are named in the Great Place to Work UK's Best Workplaces 2020 - Super Large (1,000+ employees) and the UK’s Best Workplaces for Women 2020 – we want to continue to promise to provide all our employees with:
 

 

  • A place where people come first; a place you can be proud to work.
  • A high-performance culture that is motivating and energising.
  • A place where you can be yourself. A trusting, flexible place to fit your life.
  •  A place where, whatever you do, you make a difference to people’s lives.
  •  A place where imaginative and dedicated people can make an impact.


As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. We believe everyone should have the same chances in life no matter where they live. 

 

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What inspires us

At L&Q we believe it is important to be able to bring your whole-self to work, which is why we have three staff network groups run by colleagues from across L&Q.

 

  • Inspire - our gender equality network
  • Kaleidoscope - our cultural diversity network
  • Spectrum - our LGBT+ network

 

We also have our staff wellbeing programme – iMatter.

The networks enhance our lives by:

 

  • Facilitating and participating in Inclusion Week
  • Providing knowledge and training
  • Coaching potential manager/leaders
  • Organising cultural events.

 

 

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Action highlights


L&Q have a number of ways of both encouraging and rewarding staff with offers such as:

Spot awards: Any member of staff can be nominated for a one-off bonus payment to recognise an action which epitomises our values or exemplifies role model behaviour. 

Holiday and other leave: L&Q offers a generous annual leave entitlement and allows staff to take a range of other paid and unpaid leave. 

Discounts and offers : Through our benefits provider Sodexo, staff can access a range of cash back schemes, discounted online purchase, and vouchers. E.g Holiday discount savings of up to 60% .

Flexible working : In order to promote a healthy work/life balance, L&Q promotes flexible working arrangements where this is suitable for both members of staff and the needs of the business. After six months’ service, any staff member is entitled to request flexible working arrangements – a change to working hours, part time working or job sharing. 

Home working : The use of technology has made home working a possibility for staff – e.g. 30% of our contact centre are home workers. 

Family friendly policies : L&Q offer generous maternity and paternity leave allowances, as well as paid leave for carers and new grandparents. E.g fathers/second parents or partners (inclusive of same-sex couples and regardless of gender identity) can choose to take up to 4 weeks leave to care for their baby or child. 

Pensions: In order to ensure staff save for their future retirement, L&Q offer market leading employers pension contribution rates.  

Give as you earn: Staff can donate to charity directly through payroll, saving on income tax payments made on any donation. 

London Plus Credit Union : We work with London Plus credit union to help staff improve their finances through provision of fair, ethical and affordable financial services.  

Health and Wellbeing benefits: Independent advice and assistance is available to all staff, alongside help with eye care, health cash plans, and discounted gym membership.  

Training and Development: L&Q have an enviable record of delivering excellence in development and training, including work and non-work related training, professional development and mentoring schemes.  

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Word from the top

We firmly believe that our corporate values should sit at the foundation of everything we do. Our values are:

  • People - we care about the happiness and wellbeing of our customers and our employees
  • Passion - we approach everything with energy, drive, determination and enthusiasm
  • Inclusion - we draw strength from our differences and work collaboratively
  • Responsibility - we own problems and deliver effective, lasting solutions
  • Impact - we measure what we do by the difference we make.

Whatever your background, experience, or speciality, there is a place for you at L&Q.


Fiona Fletcher-Smith
Group Chief Executive, L&Q
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0203 883 1240
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