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Non-profit and Charity Organisations

About us

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 95,000 homes, Although our focus has traditionally has been in London and South East our ambitious plans enable us to reach and make impact further afield.

Everything we do begins with a social purpose. Our roots go back to the ‘new wave’ of housing associations created in the 1960’s, born out of a growing social consciousness around housing and homelessness. We set out to provide quality, affordable homes for the most vulnerable in society and it is that same fundamental mission that drives us today.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

The homes we construct are carefully designed, built on solid foundations and made with the best materials for the job. It’s the same way that we are developing meaningful careers across an incredible range of activities from developing, renting and selling affordable homes to caring for vulnerable people – we even have an energy team and all of the support functions you’d expect, we have an amazing range of job opportunities for passionate people who want to make our big ambitions (that’s 100,000 new homes in 10 years) come true.

Our Values are: 

  • People – we care about the happiness and wellbeing of our customers and our employees 
  • Passion – we approach everything with energy, drive, determination and enthusiasm
  •  Inclusion – we draw strength from our differences and work collaboratively 
  • Responsibility – we own problems and deliver effective, lasting solutions 
  • Impact – we measure what we do by the difference we make 

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What employees say

There’s lots of opportunity for progression and it has been extremely rewarding working for L&Q. L&Q provide great flexibility and I have a good work-life balance. The most important thing for me is the support I get, even as a Manager. I never leave the office feeling overwhelmed. Everyone works hard, and we ensure the customer comes first while working with great people.

Property Team Manager IMR
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I feel good about the ways we contribute to the community.

Management is approachable, easy to talk with.

I am offered training or development to further myself professionally.

People here are treated fairly regardless of their sexual orientation.

This is a friendly place to work.

I understand how my job contributes to achieving organisational objectives.

What defines us

As we are named in the Great Place to Work UK's Best Workplaces 2019 - Super Large (1,000+ employees) and the UK’s Best Workplaces for Women 2019 – We want to continue to promise to provide all our employees with:

- A place where people come first; a place you can be proud to work.

- A high performance culture that is motivating and energising.

- A place where you can be yourself. A trusting, flexible place to fit your life.  

- A place where, whatever you do, you make a difference to people’s lives. 

- A place where imaginative & dedicated people can make an impact. 

We have ambitious plans to build 100,000 new homes over the next ten years. As a not-for-profit organisation, we reinvest all the money we make into new and existing homes, creating successful communities and providing excellent services.

We are building aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. We are currently helping some of our residents get into paid work, looking to recruit new apprentices, new graduates as well as helping our staff benefit from up-skilling programmes. 

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What inspires us

At L&Q we believe it is important to be able to bring your whole-self to work, this is why we have four staff network groups: Kaleidoscope, our ethnic and cultural diversity network; Spectrum, our LGBT network; Inspire, our gender equality network; and iMatter, our health and wellbeing network. All our networks are open to everybody and help to support all our staff to be themselves at work.

Along the way the networks have enhanced our working lives by:


  • Facilitating and participating in Inclusion Week
  • Providing knowledge and training
  • Coaching potential manager/leaders
  • Organising cultural events

L&Q’s charity partner is Crisis, the national charity for homeless people – In order to raise funds for the charity we take part in a number of events and activities such as the L&Q Square Mile Run, the L&Q Football Tournament and the Thames Meridian Pull Challenge.

We also all get together for our annual summer staff conference where we update all our employees about our future plans and showcase a number of our departments so everyone can understand each other better. 

Finally our annual Christmas party is always a great way to get our 3000+ employees all together and celebrate the year’s success.


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Action highlights

L&Q have a number of ways of both encouraging and rewarding staff with offers such as:

Spot awards: Any member of staff can be nominated for a one-off bonus payment to recognise an action which epitomises our values or exemplifies role model behaviour. 

Holiday and other leave: L&Q offers a generous annual leave entitlement and allows staff to take a range of other paid and unpaid leave. 

Discounts and offers : Through our benefits provider Sodexo, staff can access a range of cash back schemes, discounted online purchase, and vouchers. E.g Holiday discount savings of up to 60% .

Flexible working : In order to promote a healthy work/life balance, L&Q promotes flexible working arrangements where this is suitable for both members of staff and the needs of the business. After six months’ service, any staff member is entitled to request flexible working arrangements – a change to working hours, part time working or job sharing. 

Home working : The use of technology has made home working a possibility for staff – e.g. 30% of our contact centre are home workers. 

Family friendly policies : L&Q offer generous maternity and paternity leave allowances, as well as paid leave for carers and new grandparents. E.g fathers/second parents or partners (inclusive of same-sex couples and regardless of gender identity) can choose to take up to 4 weeks leave to care for their baby or child. 

Pensions: In order to ensure staff save for their future retirement, L&Q offer market leading employers pension contribution rates.  

Give as you earn: Staff can donate to charity directly through payroll, saving on income tax payments made on any donation. 

London Plus Credit Union : We work with London Plus credit union to help staff improve their finances through provision of fair, ethical and affordable financial services.  

Health and Wellbeing benefits: Independent advice and assistance is available to all staff, alongside help with eye care, health cash plans, and discounted gym membership.  

Training and Development: L&Q have an enviable record of delivering excellence in development and training, including work and non-work related training, professional development and mentoring schemes.  

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Word from the top

Whatever your background, whatever your experience, whatever your speciality there is a place for you at L&Q. You might join us as an Apprentice, as a Graduate as a Team Leader as I did and work up through the ranks, you might join us with all that experience from another sector, from another industry. Whatever you do there is a place for you at L&Q. We embrace difference at L&Q and believe that difference is our strength because if we can be ourselves at work then we can bring our creativeness, our imagination, our capabilities, our skills, without fear of having to hide who we are.

David Montague
Chief Executive, L&Q
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0203 883 1240
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